How do I contact Customer Service?
We offer several ways for you to reach us:
We aim to reply to all customer service inquiries within 1-2 business days. Requests left on weekends or holidays will be returned as soon as possible.
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How do I change/cancel my order?
Orders are processed as soon as the order is placed, and we may not be able to cancel it. Please contact our Customer Service Department Here. Please be sure to provide your order number, and we will do our very best to assist you with your request.
Who is Golden Peak Media?
Golden Peak Media is the parent company to Artists Network, Interweave, Sew Daily, and Quilting Daily. Charges from our online store sites will show as coming from Golden Peak Media. If you have any questions about a charge you have received from us, ...
What is your refund and return policy?
Digital products (eBooks, digital magazines, video downloads, online workshops): Due to the digital nature of downloadable and streaming products, these items are not generally eligible for refund. If you have a defective file or duplicated order, ...
An item is missing from my shipment, what do I do?
Delivery is guaranteed for in stock items. If your order gets to you in poor condition, or not at all, please contact us via chat (click on the Help button in the lower right corner) or submit a Request with our Customer Service Department. Let us ...
Wholesale Standing Trade Orders (STO)
You must be a Standing Trade Order (STO) Member to start a STO subscription with us. If you are not already a Member please contact our Customer Service Department and let us know your shop's name and which publications you are interested in. We can ...