FAQs
Will state sales tax or GST be charged?
The amount of tax charged depends on a few factors: the type of item purchased and the destination of the shipment. We are subject to the same tax requirements as any other retailer, so will charge state taxes where applicable (or GST/HST taxes for ...
Who is Golden Peak Media?
Golden Peak Media is the parent company to Artists Network, Interweave, Sew Daily, and Quilting Daily. Charges from our online store sites will show as coming from Golden Peak Media. If you have any questions about a charge you have received from us, ...
What type of file is a Video Download?
Our videos are in the mp4 or m4v format which is the standard video format for computers, video players, and portable devices. Occasionally, some of our video files are large enough that they have to be zipped and you will need unzipping ...
What software programs are required to use Video Downloads?
When you purchase a downloadable item, you have unlimited access to your purchase and can download it as many times and as often as needed. For videos, we recommend using VLC Player. It is a free download. Here is a link: http://www.videolan.org/ You ...
What is your privacy policy?
To view our Privacy Policy please click HERE
What is the best way to search in and for my downloaded content? (Using Advanced Search in Adobe Reader)
You can place all the PDFs into one folder, or you can keep them in the same groups of folders that were in your download. It all depends upon how you want to store your PDFs. Here are the steps for using the Advanced Search. Press Shift+Ctrl+F or ...
What is PDF?
A PDF is simply a digital version of our product. One of the great things about digital products is there is no waiting. Your purchase is available instantly in your account after purchase!
What is a digital magazine?
A digital magazine is one of our publications delivered to your computer as a PDF file. Our stores have many back issues of your favorite magazines available still in digital format, including some out-of-print and hard-to-find issues! All of your ...
What are coupon codes and how do I receive them?
Coupon codes are one benefit our customers and email subscribers receive but are not necessary to make a purchase. To receive coupons or notification of our sales and discounts, sign up for our email newsletters. To sign up, go to the footer/bottom ...
The Website is Running Slow or Does Not Look Right
If you are having issues with our website looking strangely or running particularly slowly, please first check your browser. Microsoft has stopped supporting Internet Explorer. Edge is no longer being supported; it has been retooled to be more like ...
I am having problems with your website, what should I do?
First, check your browser. We have had issues with not being able to type in the data fields while using Internet Explorer and Edge with our site. At this time this the Internet Explorer browser does not work well with our sites. We recommend using ...
How to apply a coupon code to my order.
Here is how to apply a coupon code to your order: Coupon codes can be entered from the shopping cart or checkout page by clicking the "Have a coupon? Use it here" link. Enter the coupon code and click Apply Coupon. If coupon was successfully applied, ...
How our Workshops work
Our workshops are not standard academic classes, and you will not be graded on your attendance or your assignments. However, we recommend participating fully to get the most out of your workshop! Early registration is strongly advised to secure your ...
How do I unzip files?
To decrease size and download times, some of our downloads are zipped, or in a compressed format. You will need to unzip these files before viewing. Most often your computer will have unzipping software built-in; however, if you are using an older ...
How do I contact Customer Service?
We offer several ways for you to reach us: Email: supportcustomerservice@goldenpeakmedia.com Contact Form: Submit a new ticket with your request through our ticketing system We aim to reply to all customer service inquiries within 1-2 business days. ...
How do I clear the cache and cookies on my browser?
Before clearing your cache or cookies, please close all store windows or tabs. Here are links for instructions on how to delete cookies, your history and cache on a variety of browsers: Google Chrome: ...
Do you sell gift cards?
No, we do NOT have gift cards available on our sites.
Do you offer Closed Captioning?
All of our videos included with our video subscription should have Closed Captioning (CC). If you are finding a video that does not offer this, reply to this email with the name of the video and we will look into it. -Video Bar Navigation: A. ...