Help with order
What is the status of my order?
Single Print Magazine Issues Delivery time on print magazine orders can take up to 4 to 8 weeks from the date of purchase. Tracking on these orders is not available. If you have not received your order in this time frame, please contact our customer ...
What if my order did not arrive?
Single Print Magazine Issues Delivery time on print magazine orders can take up to 3 to 6 weeks from the date of purchase, depending on location. Tracking on these orders is not available. If you have not received your order in this time frame, ...
Subscription Cancellation Forms
Subscription Cancellation Form Links: Click on the link below for the store site that is associate with your subscription. Artists Network Subscription Cancellation Form Quilting Daily Subscription Cancellation Form Interweave Subscription ...
How long will it take for my purchase to download?
We wish there was an exact answer to this one, but much of this depends upon the speed of your internet connection, your device, and sometimes even the time of day. One of the main factors is, of workshop, file size; larger files will take longer to ...
How do I change/cancel my order?
Orders are processed as soon as the order is placed, and we may not be able to cancel it. Please contact our Customer Service Department Here. Please be sure to provide your order number, and we will do our very best to assist you with your request.
Download Freezes/Buffers
Are you trying to stream the video in a webpage or are you downloading and saving it to your device and viewing with a media player? Our video downloads work best when they are saved to your device and viewed with a media player. When streaming they ...
An item is missing from my shipment, what do I do?
Delivery is guaranteed for in stock items. If your order gets to you in poor condition, or not at all, please contact us via chat (click on the Help button in the lower right corner) or submit a Request with our Customer Service Department. Let us ...