Order/Account Help

Order/Account Help

Refunds/Returns

What is your refund and return policy?
What if I purchased the same item twice?

Help with order

Download Freezes/Buffers
What if my order did not arrive?
An item is missing from my shipment, what do I do?
What is the status of my order?
How do I change/cancel my order?
How do I access/download PDFs on my iPad?
How long will it take for my purchase to download?

Workshops

How our Workshops work
How to access or download workshop materials

How to navigate my account

How do I cancel a video subscription?
Gift Card Codes
How do I sign in/login?
How do I create an account?
How do I update my email address and password?
How do I updating my mailing address on file?
How do I update my credit or debit card on file?
How do I unsubscribe from your email newsletters?